1. How do I order products or services?
2. Do you ship international orders?
3. What are your hours of operation?
4. What are your shipping policies?
5. How do I return products for refund?
6. How do I return a damaged product?
7. How do I exchange a product?
8. Where do I send products for refunds, damages and exchange?
9. How long will it take before I receive my order?
10. How do I contact Spirit of Healing Customer Service?
    

FAQ's
Policies and terms of Service Answers

1. You may place your order through our web store or you can call our toll free order line at 1-877-275-3196.
   
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2. Yes we ship international orders. Please see our policy on international orders.
   
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3. Our hours of operation are:

   Monday 10am-5pm
   Tuesday 10am-5pm
   Wednesday 10am-5pm
   Thursday 10am-5pm
   Friday 10am-5pm
   All times are eastern time.
   
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4. Shipping- We use the UPS (United Parcel Service) and the United States Post
   Office to ship to our cutomers. US priority mail may be used only if cutomer
   has a post office box or military address APO/FPO All shipments go ground UPS unless otherwise selected at the time of order. Products can be shipped using Ground, 3 Day Select, Next Day Air and Second Day Air.
   
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5. Returns - We do not accept Returns all sales are final. No refunds will be given.
   
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6. Damaged Products- If you have received a product that was damaged during shipping please contact Spirit of Healing at 336-992-2417. Please have your invoice handy when you call. Damaged products must be reported within 10 days of receiving your damaged product shipment.
   
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7. Exchanges- We do allow exchanges up to 30 days of the original invoice date. Spirit of Healing will not accept any opened products (broken safety seal) for exchanges. Please include invoice when exchanging products, otherwise we cannot accept exchanges. We will then credit your account accordingly based on product cost. If there is money owed from an exchange, your account will be credited towards your next purchase. If the exchange produces a balance on your account we will charge your credit card or checking account accordingly. We are happy to do exchanges. Original shipping charges for your exchanges will not be eligible for exchange credit. Any shipping costs for exchanges are the responsibility of the customer.
   
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8. When returning or exchanging unopened merchandise to Spirit of Healing use the following address:
   Spirit of Healing, Inc.
   ATTN: Returns
   143 North Main Street
   Suite # 6
   Kernersville, NC 27284
   
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9. Your order is shipped as soon as possible. If we receive your order before 2pm eastern time then it usually shipps the same day. Shippments may be delayed at times due to back orders or manufacturing back orders. If you place an order over the weekend your order will be processed the following Monday unless that Monday falls on a holiday. Spirit of Healing works to ensure your order is sent in timely manner, because we know how important your health is to you.
   
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10. Please visit our Customer Service Section
    
    
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